Refund policy

Return and Refund Policy

Due to the nature of items sold by Gentle Hands Naturals, we cannot accept returns from customers in order to uphold a high standard of quality control. Our company distributes personal care products, so, all sales are final, for safety and hygienic reasons. In special cases, we may issue a refund, if it is deemed that a quality or fulfillment error was made on the part of Gentle Hands Naturals.

In the case that the customer receives an incorrect/broken item, or an order is incomplete in fulfillment, the customer may keep the original item sent to them, and a new shipment will be mailed to the customer after the customer provides their order number and photos of the item(s) received to customer support.

We seek to provide an excellent experience for each customer and value the results our customers seek through purchasing our products. If you experience any dissatisfaction, contact support@gentlehandsnaturals.com so that we may resolve your issue.